Domestic shipping is free and delivered in 2–4 business days, though delays may occur during peak seasons.

International shipping is free and takes 2–10 business days, depending on destination (longer during peak seasons).

• You have 10 days after receiving your order to request a return.
• No returns on earrings, intentionally damaged items, or products returned due to personal preference.
• To start a return, email concierge@thescapelabel.com. We’ll send you a prepaid label, just re-pack your items securely and a courier will collect the package.
• Returns are processed within 2–3 business days; refunds depend on your payment method.
• Exchanges: Free if you ordered the wrong size. If your size is unavailable, we’ll issue a voucher equal to the item’s value.
• Refunds are only issues for defective products.

• If a product is sold out, you may order a sample version with minor imperfections.
• We’ll inform you of any defects before you buy.
• Sample purchases are discounted.
• Sample items are sold as-is → no returns, refunds, or claims are accepted after purchase.