Yes we ship worldwide. Shipping is free on all orders.

• International customers are responsible for any duties, taxes, or fees charged by local customs.
• All orders ship DDU (Delivered Duty Unpaid) → these costs are not included in your purchase price.
• You must pay these fees (if applicable) to receive your package.
• We cannot advise exact amounts, as they vary by country.

Shipping takes 2–10 business days depending on your country. Please note: processing time is not included.

We do not accept returns or refunds for personal preference, it’s the customer’s responsibility to choose items that suit their needs.

1. Check eligibility → not all items can be returned.
2. Contact us at concierge@thescapelabel.com for next steps.
3. After we receive your return, you’ll get an email confirmation.

• Processing time: 2–4 business days
• Exchanges: allow up to 10 business days depending on location (you’ll be notified by email once shipped)
• Refunds: issued immediately after processing; bank transfer times may vary

We cover return shipping, but only if you use the carrier provided by THE S.CAPE LABEL. Shipping costs with other carriers cannot be refunded.

Most items can be returned, but we cannot accept returns on earrings or piercing-style jewelry (e.g. lip cuffs, nose cuffs).

Wrap a strip of paper around the base of your finger and mark where it meets. Measure in millimeters, then compare with our ring size chart.

Yes all our jewelry is made from stainless steel, 925 sterling silver, or eco-brass, making it safe and hypoallergenic.

• We produce in small batches only, no mass production, no restocks.
• Once a piece is gone, it’s gone forever.
• Sample items: available if a product is sold out. These have minor imperfections but are still wearable. You’ll be informed of any flaws before purchase.
• To request a sample, contact us at concierge@thescapelabel.com or via Instagram @thescapelabel.

If you order the wrong size, we’ll exchange it for free. If your size is sold out, you’ll receive a voucher for the item’s value. Refunds are not available, as choosing the correct size is the customer’s responsibility.

Based in Berlin, all our pieces are designed in Germany, created to make sustainable jewelry cooler for you.

All prices are shown and processed in EUR. Your bank or payment provider will convert the amount into your local currency.

At TSCL, sustainability is not a trend, it’s our foundation.

• Zero Plastic Policy → no plastic in jewelry or packaging.
• Recycled & ethical materials → sterling silver, stainless steel, eco-brass, fair trade gold, responsibly sourced gemstones, recycled glass, aluminum, and paper.
• Accessible pricing → sustainable jewelry should be for everyone, not just a luxury.
• Positive impact → partnering with NGOs to support communities and restore ecosystems.
• Quality & circular design → built to last a lifetime; materials from rejected pieces are recycled, never wasted.
• Against fast fashion → limited stock, no restocks, only 4 collections per year to avoid overproduction.
• Sustainable can be stylish → proving that ethical jewelry is bold, modern, and desirable.

TSCL is built on the belief that sustainability and style belong together and we’re here to make that the new standard.