GENERAL TERMS AND CONDITIONS OF BUSINESS

1. Scope of application

1.1 These general terms and conditions (hereinafter referred to as "Terms and
Conditions") govern the terms and conditions for the sale of products in
the online shop at www.thescapelabel.com (hereinafter referred to as "THE
S.CAPE LABEL").

1.2 Your contractual partner is THE S.CAPE LABEL e.K.

2. Validity of the Terms and Conditions

2.1 All contracts concluded by you with THE S.CAPE LABEL via the online shop are
subject to these terms and conditions.

2.2 THE S.CAPE LABEL may change the content of the terms and conditions at any time.
The version of the Terms and Conditions valid at the time of the conclusion of
the contract with you and accepted by you shall become part
of the contract.

3. information about the products

3.1 In the online shop www.thescapelabel.com THE S.CAPE LABEL sells jewelery under the
brand THE S.CAPE LABEL (hereinafter "Products").

3.2 All Products are classified by collection and are described in the Online Shop together with their essential characteristics.

3.3 Any photographs and descriptions of the products offered for sale are merely exemplary and do not become part of the contract.

Insignificant but recognisable deviations in colour and form cannot be avoided. They do not constitute a defect. Legal claims for defects remain unaffected.

3.4 In the event of differences between the illustration and the described product, the product description shall always take precedence.

4. Conclusion of contract

4.1 The publication of the products in the online shop represents an invitation to you to conclude a contract. By clicking on the button "complete order", you submit a binding offer.

4.2 The contract between THE S.CAPE LABEL and you is concluded upon acceptance of the order by THE S.CAPE LABEL. The acceptance is effected by sending an order confirmation to your e-mail address. This confirmation contains an order number which must be quoted in all subsequent communications with THE S.CAPE LABEL.

If you choose to pay with PayPal, the purchase contract is concluded, in deviation from the above provision, when you send the order.

4.3 Each order can be viewed by you on the website in your account, provided you have registered for this. Otherwise, you can send an e-mail to THE S.CAPE LABEL's customer service after submitting the order in order to ask questions about your order or to find out the current status.

4.5 THE S.CAPE LABEL has the right to accept or reject the order sent by you at its own discretion before the conclusion of the contract, without you being entitled to any claims whatsoever, including claims for damages.

Reasons for rejection can be:

1. The item ordered is out of stock
2. Payment is not cleared
3. There was an error in the product information, including price or advertising
4. Suspicion of fraud

4.6 The contract is concluded in the English language.

5. Prices

All prices are stated on the website and include the applicable value added tax. Any shipping costs incurred are shown to you in the total price before the order is placed. The total price may vary depending on the shipping and payment method, place of delivery and total amount of the order.

6. Invoicing and payment modalities

6.1 We accept credit cards such as VISA, Mastercard and American Express, as well as payments via Paypal and Klarna.

In the event of a reversal of the order, the amount will be transferred back to your chosen payment method's account.

If that is unavailable, we will issue a store credit.

7. Shipping

7.1 Most orders will ship within the next business day. Once processed, you will receive a shipping confirmation e-mail with your tracking information.

If you need to change or cancel your order, please email

concierge@thescapelabel.com with your order number. Once the order is shipped we cannot make any changes including cancellations.

7.2 Orders do not ship on weekends or German holidays, so if you order on Saturday, it will ship out on the next business day. 
Delivery may take up to 14 business days and will be made Monday to Saturday, excluding national holidays, using the shipping method specified by you.

7.3 In the event of a failed delivery due to your absence, the courier will send an e-mail with a message about the delivery attempt and will make another delivery attempt in the following days.

If collection is not possible due to your absence, or if you fail to collect the order despite being present, the products will be returned to THE S.CAPE LABEL, and you will not be entitled to any reimbursements. Should you request another delivery attempt, you will be responsible for any additional costs incurred.

7.4 Upon receipt of the Products, we ask you to check the following things thoroughly:

a) The packaging has not been altered or opened.

b) The number of products delivered matches the information on the order confirmation.

We ask you to immediately report any damage to the packaging or the products, as well as any mismatch in the number of products in the delivery or the order confirmation. To do so, you may contact THE S.CAPE LABEL's customer service and must indicate the order in which these defects occurred. Your legal claims due to defects remain unaffected.

8. Discount vouchers - offers

8.1 Any discount vouchers can be entered by you when placing the order. The system will update the order total after deducting the net amount of the discount.

8.2 The discount voucher can only be combined with other offers if this is expressly stated on the discount voucher.

9. Cancellation policy

9.1 Right of revocation

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you have taken possession of the products.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent to us).

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

9.2 Consequences of the revocation: If you withdraw from this contract, we must refund all payments we have received from you, without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the products back or until you have provided proof that you have returned the products, whichever is the earlier.

You must return or hand over the products to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the products before the expiry of the
period of fourteen days. You shall bear the direct costs of returning the products.

9.3 The right of withdrawal does not apply to the delivery of products that are not suitable for return for reasons of health protection or hygiene if they have been worn after delivery.

9.4 The customer shall bear the costs for shipping the products back to us.

9.5 Please note that the nature of a withdrawal from the contract ultimately results in your responsibility to return all products shipped in your order.

9.6 You are only responsible for any diminished value of goods if the loss in value results from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. In such a case, you shall also bear the costs of dismantling the goods.

10. Defective goods

10.1 Product conformity and visuals
The products offered in the online shop comply with applicable national and EU legal requirements. Product images and colours shown on the Website may differ slightly from the actual product due to device settings and display technology.

10.2 In the event of defects, you shall be entitled to the statutory rights. In such a case, you are requested to contact the Customer Service.

10.3 If a product is defective, please contact Customer Service with your order number and a description of the issue (photos are helpful). We will bring the goods into conformity by repair or replacement, unless the selected remedy is impossible or would cause disproportionate costs. In practice, we typically provide a replacement free of charge, including shipping costs for the remedy. 
If repair or replacement is impossible, not provided within a reasonable time, or fails to resolve the defect, you are entitled to the statutory follow-up remedies, such as a price reduction or a refund.

10.4 Fraud prevention / evidence
To protect customers and prevent misuse, we document outgoing shipments (e.g., packing documentation) and may request reasonable evidence (such as photos) to assess a defect claim. This does not affect your statutory rights.

11. Data protection

Your data is collected by THE S.CAPE LABEL in accordance with the applicable data protection laws. Further details can be found in the Privacy Policy.

12. Intellectual property

All (registered) trademarks, intellectual works of any kind, distinctive signs, names, illustrations, photographs, written or graphic texts, as well as any other intangible property of intellectual property protected by law and by international treaties, reproduced on the Website remain the property of THE S.CAPE LABEL. Access to the Website and/or the conclusion of a purchase contract does not confer any rights on you. Any use, even partial, of the aforementioned intellectual property is prohibited without the prior written consent of THE S.CAPE LABEL.

13. Property

All items sold through the website remain the property of until full payment has been received by THE S.CAPE LABEL.

14. Chargebacks / Payment Disputes

14.1 Contact first
If you have any questions about a payment, delivery, product, defect, refund, or withdrawal, please contact our Customer Service first and provide your order number and the details of the issue. We aim to resolve concerns quickly and fairly.

14.2 Payment disputes and chargebacks
You may raise a payment dispute with your bank or payment service provider in accordance with the applicable rules of your payment method (including any statutory rights under applicable payment services law). Nothing in these Terms limits mandatory consumer rights. 

14.3 Parallel proceedings
If a chargeback/payment dispute is initiated while we are actively handling your request, we may, where reasonable:
a) request that communication continues in writing to document the case; and/or
b) pause any further voluntary processing steps that would duplicate the dispute outcome (e.g., issuing an additional refund) until the payment dispute is resolved, to avoid double reimbursement.

This does not affect your statutory rights, and we will continue to cooperate with you and the payment provider to clarify the facts.

14.4 Evidence and cooperation
To assess and resolve disputes, we may request reasonable information (e.g., photos of defects, confirmation of delivery address, correspondence). We may also use shipment/packing documentation and carrier tracking to verify dispatch and delivery.

14.5 Unjustified chargebacks and recovery of costs (where permitted)
If a payment dispute/chargeback is decided against the customer, we reserve the right, only to the extent permitted by applicable law, to:
a) re-invoice the outstanding amount; and/or
b) claim reasonable costs actually incurred due to an unjustified chargeback (such as payment provider dispute fees), provided these are recoverable and proportionate.

This clause does not apply where the customer had a valid statutory basis to dispute the payment (e.g., unauthorised transactions).

14.6 Abuse / repeated disputes
In cases of repeated abusive conduct (e.g., repeated disputes contrary to evidence), we may refuse future orders or limit available payment methods, where lawful and proportionate.

15. Returns
15.1 Except for your statutory rights, we do not accept returns and we do not offer “change-of-mind” returns.

15.2 Returns are only accepted if they are covered by statutory rights and/or explicitly agreed in writing by us in advance. Unannounced or unauthorised returns may be refused or returned to the sender.

16. Applicable law

These General Terms and Conditions and any contract concluded with the Customer shall
be governed by the laws of the Federal Republic of Germany.